1. General Information
– All prices are VAT 22% excluded;
– All the products come with warranty;
– The sale is protected from all the rights that define the mail order transactions and electronically
2. How to Buy
Purchases can be made directly with the company EASYTEAR, through our representative / agent or online e-commerce www.easytear.it/shop
3. Payment
Prepayment by bank transfer or Credit card
Beneficiary: EASYTEAR SRL
Bank: INTESA SANPAOLO
IBAN: IT44F0306920808100000004155
SWIFT / BIC: BCITITMM
For payment by bank transfer the time of receiving payment are from 3 to 10 working days. The goods will not be sent before the deposit on the bank account. Different ways if defined in the order confirmation.
4. Delivery method
– The shipping costs change to the country of destination, weight and volume. Shipping outside Italy costs from 25 Euro.
– For a precise quotation of shipment to your country, ask for information at info@easytear.it
– The transit time changes according to the distance of your country.
– EASYTEAR s.r.l. assumes no responsibility for delays due to the courier.
– The order is processed within 10 working days when the goods are available in the warehouse.
– After 5 days from the receipt of the goods, reports of anomalies related to the transport or the contents of the shipment cannot be accepted.
5. Warranty – Mode
The guarantee of 12 months (since it is the product not of consumption but for professional activities) applies, pursuant to Italian Legislative Decree n. 24 of 02-02-2002, to products that present a lack of conformity, provided that the same has been used correctly, respecting its intended use and as provided in the attached technical documentation (instruction manual). In case of defects of the goods, production or conformity, the consumer must contact producer EASYTEAR who will at no cost to the product recovery by repair or replacement of the product as soon as possible to allow re-entry periods and delivery of the product or products. The EASYTEAR manufacturer in the event that for any reason is unable to make its customers a product warranty (repaired or replaced) will proceed at its own discretion to refund the entire amount paid. You can in each occurrence be requested direct or indirect damage to the non-use of the device for the entire period ceased operation of the well due to a fault or discrepancy, meaning the product is not indispensable to the professional activity, and neither ‘can refer to any damage indirectly suffered from the failure of the asset. And ‘responsibility of the consumer consultation mode of assistance in force at the time of the appeal in Care Warranty. Except for the
replacement of defective products which do not comply, the manufacturer EASYTEAR assumes no liability for direct or indirect damages arising from misuse of the product also by the consumer. The EASYTEAR manufacturer guarantees the integrity of the products offered on the basis of quality checks made during the construction phases. Unless otherwise indicated, you are always excluded from the warranty materials subject to wear due to use or exhaustion, and more specifically: rechargeable battery, power supply, screens / grids, yellow filter and at any component which is subject to natural wear for use. The EASYTEAR manufacturer guarantees the integrity of the products offered on the basis of quality checks made during the construction phases. Unless otherwise indicated, you are always excluded from the warranty materials subject to wear due to use or exhaustion, and more specifically: rechargeable battery, power supply, screens / grids, yellow filter and at any component which is subject to natural wear for use. The EASYTEAR manufacturer guarantees the integrity of the products offered on the basis of quality checks made during the construction phases. Unless otherwise indicated, you are always excluded from the warranty materials subject to wear due to use or exhaustion, and more specifically: rechargeable battery, power supply, screens / grids, yellow filter and at any component which is subject to natural wear for use.
The venue for the presentation of complaints and ‘only the following: EASYTEAR srl Via delle Maioliche 50 – 38068 Rovereto (TN) – Italy.
For warranty, proceed as follows:
send an e-mail to customer.service@easytear.it or a request from the contact section of the site www.easytear.it. The customer service will send by e-mail or fax the form (RMA) with an invitation to complete it in its entirety and return it to service center where all the data verified award the authorization number and all the information for the ‘packing and shipping.
6. Repairs and interventions in Warranty
They will be rejected to the sender, with its operating expenses, all product shipments:
– come to our home without the return authorization (RMA) Return Merchandise Authorization;
– received on delivery of postage; (If out of warranty)
– arrived without the original packaging and complete with accessories and handbooks provided.
The product will be repaired or, in the case where the repair is not possible, be replaced with a similar or higher according to the good judgment of the EASYTEAR manufacturer within 30 days after arrival in the seat of the product. In case of difficulty in obtaining the product, the manufacturer is entitled to full fill the conditions of guarantee by Credit Note and refund to the buyer of the price sustained at the time of purchase proven by the bill, taking into account the state of use. In the case of interventions in product guarantee the duration of the same remains completely unchanged from the date of purchase of the product this also applies in case of replacement of parts of the product, with other product recovery operation, the guarantee remains the original and can be neither renewed it postponed several dates of purchase. If the product is received at our service center, resulting in any tampered way or the labels that identify the serial number has been removed or damaged, the manufacturer EASYTEAR reserves the right to repair or judge the validity of the by justified reason Warranty. And ‘it excluded any right of the Customer to damages or compensation, and any contract or tort liability for direct or indirect damages to persons and / or property. In the case of changes to the manufacturer EASYTEAR warranty conditions will apply the conditions present on the Product Warranty in effect at the time of purchase of the customer. In the event that the transport was carried out by the manufacturer EASYTEAR directly or through courier, the products travel under the responsibility of the customer, for which the manufacturer EASYTEAR accepts no responsibility for theft, damage or any other event. Upon the customer’s request, the manufacturer evaluates the possibility of ensuring transport by charging the cost in addition to the fare. For repairs out of warranty the customer is obligated to collect the goods repaired no later than 30 days of ready goods after that time the EASYTEAR laboratory has the right to use Article 2756 of the Italian Civil Code which gives creditors for benefits and expenses relating to the preservation and improvement of movable property, the lien on assets provided they are still with those who have made the performance and / or incurred the expenses. Therefore in case of failure to collect and pay the repair EASYTEAR laboratory in addition to being required to return the property also has the right to “sell it according to the rules established for the sale of the pledge” (art. 2797). The delivery of the product to be repaired extra warranty is to the expense and risk of the customer.
Jurisdiction: Any dispute arising between the parties regarding the interpretation or execution of the contract referred to in these Terms and Conditions, will be the competent court of Rovereto. Therefore in case of failure to collect and pay the repair EASYTEAR laboratory in addition to being required to return the property also has the right to “sell it according to the rules established for the sale of the pledge” (art. 2797). The delivery of the product to be repaired extra warranty is to the expense and risk of the customer. Jurisdiction: Any dispute arising between the parties regarding the interpretation or execution of the contract referred to in these Terms and Conditions, will be the competent court of Rovereto. Therefore in case of failure to collect and pay the repair EASYTEAR laboratory in addition to being required to return the property also has the right to “sell it according to the rules established for the sale of the pledge” (art. 2797). The delivery of the product to be repaired extra warranty is to the expense and risk of the customer. Jurisdiction: Any dispute arising between the parties regarding the interpretation or execution of the contract referred to in these Terms and Conditions, will be the competent court of Milan.
7. Withdrawal
Sales via the Internet are governed by the Italian Code of consumption – D.lgs.206 / 2005 – which regulates the matter of distance, that is done outside of business premises. This legislation establishes the right of withdrawal, or the ability for the consumer to return the product purchased and the reimbursement of expenses incurred. In the event that the purchaser intends to exercise the right of withdrawal in relation to a product purchased through the site “www.easytear.it/shop” Will have to follow these simple steps:
1) Send to EASYTEAR made within 10 working days from receipt of goods, a communication customer.service@easytear.it about their intention to withdraw quoting invoice number and order number issued at the time of the confirmation of the same.
2) Within 3 working days of its communication she will receive the “RMA request form to the right of withdrawal” for the authorization procedure to the return of the goods.
3) The buyer with the number of return authorization will be required within 3 working days, using a courier of your choice, the shipment of the product carefully packed in double original packaging and complete with all accessories, instruction manuals and everything originally contained. Only items returned in due time, in perfect condition and in their original packaging will be subject to a refund. The goods must be accompanied by the Contract Form (RMA) filled in its entirety. The EASYTEAR manufactured according to the article 5, paragraph 2 of Italian Legislative Decree n. 185 of 22/05/1999 informs that the only costs to the customer are those of the product forwarding. The right of withdrawal is lost if the returned product is not intact, that: a) the absence of the two original packaging; b) absence of integral elements of the product (accessories, cables, instruction manuals, etc.); c) the product is damaged for reasons other than transportation; d) software with damaged packaging / packaging; The right of withdrawal is lost if the returned product is not intact, that: a) the absence of
the two original packaging; b) absence of integral elements of the product (accessories, cables, instruction manuals, etc.); c) the product is damaged for reasons other than transportation; d) software with damaged packaging / packaging; The right of withdrawal is lost if the returned product is not intact, that: a) the absence of the two original packaging; b) absence of integral elements of the product (accessories, cables, instruction manuals, etc.); c) the product is damaged for reasons other than transportation; d) software with damaged packaging / packaging;
The destination address is: EASYTEAR srl – Via delle Maioliche, 50 – 38068 Rovereto (TN) – Italy
EASYTEAR will refund within 14 working days of receiving and verifying the integrity of the products made by bank transfer of the sums paid by the customer (as indicated on the invoice excluding delivery costs).
CAUTION: It is recommended to use a courier or other means to allow the tracing of the shipment. It is understood that EASYTEAR not reimburse the goods covered by the withdrawal, if it does not receive its delivery. Ensuring against theft and damage during transport and bear the resulting costs. If the product delivered has not been insured for the value indicated on the invoice, in case of damage or loss during transport, EASYTEAR reserves the right to charge any damages holding them from the sums to be reimbursed.
8. Delivery
Upon delivery of the package it is very important to check all these items together with the courier:
– there must be no damage or tampering with the packages (if there are take a photos);
– the address must corresponds to your company;
– the number of cardboxes is the same as marked on the delivery note (or the courier waybill);
If you find even one of the anomalies described above, refuse the shipment always bringing on the bulletin motivating refusal (partial delivery, incorrect address, damaged packaging). If it is not possible to detect the abnormality you will need to request assistance promptly to customer.service@easytear.it for the return authorization no later than 5 days from receipt of the purchased goods (postmark date on the packing). The customer in any case will have to submit a request for permission to return, via e-mail containing the following information of the shipment: n. transport document, document date, part number with abnormality, abnormal amount; the description of how it appeared his neck on receipt and damage found with photos attached.
Carried out by EASYTEAR the verification with its courier, we will communicate to the customer the authorization for the return of the damaged material and then the replacement material will be sent. Attention: After 2 days from the receipt of the goods it will not be possible to accept reports of anomalies related to the transport or the contents of the shipment.
rev. 04 – 06/2016
